Dell ProSupport vs. Dell ProSupport Plus — What's the Difference?
Edited by Tayyaba Rehman — By Fiza Rafique — Published on February 18, 2024
Dell ProSupport offers 24/7 technical support and hardware repair services, while Dell ProSupport Plus adds proactive monitoring, automatic issue prevention, and accidental damage coverage.
Difference Between Dell ProSupport and Dell ProSupport Plus
Table of Contents
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Key Differences
Dell ProSupport is a service offering that provides 24/7 access to advanced technicians for hardware and software support issues. This service ensures minimal downtime for businesses by offering fast, professional assistance. Dell ProSupport Plus, on the other hand, includes all the benefits of ProSupport with additional features such as proactive monitoring, automated issue prevention, and accidental damage repair, enhancing the overall support experience.
With Dell ProSupport, businesses receive direct access to Dell's Advanced Support Technicians, ensuring expert assistance for troubleshooting and problem resolution. Dell ProSupport Plus takes this a step further by incorporating predictive analysis technology to identify potential issues before they become critical, thereby preventing downtime and maintaining productivity.
Dell ProSupport offers next-business-day on-site service after remote diagnosis, which is crucial for businesses relying on their hardware for daily operations. Dell ProSupport Plus enhances this with priority access to ProSupport engineers, ensuring even faster resolution times and personalized support, making it an ideal choice for mission-critical systems.
Dell ProSupport focuses on keeping your systems up and running with expert support and fast repairs, whereas Dell ProSupport Plus aims to avoid problems in the first place. It includes a dedicated Technical Account Manager for large organizations, offering a more personalized support experience and strategic planning for IT infrastructure.
Dell ProSupport is designed to provide a high level of support for both hardware and software issues, making it a comprehensive support solution for businesses. Dell ProSupport Plus builds on this foundation by offering additional peace of mind through features like accidental damage coverage, keeping businesses covered in all scenarios.
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Comparison Chart
Support Hours
24/7 access to support technicians
24/7 access to priority support technicians
Hardware Support
Next-business-day on-site service
Next-business-day on-site service with automatic issue prevention
Software Support
Direct access to advanced technicians
Direct access to advanced technicians with proactive monitoring
Proactive Monitoring
Not included
Included, with predictive analysis for issue prevention
Accidental Damage Coverage
Not included
Included, offering repairs for accidents
Dedicated Support Manager
Available as an add-on
Included for large organizations
Compare with Definitions
Dell ProSupport
Provides next-business-day on-site repair services.
After diagnosing the issue remotely, Dell ProSupport sent a technician the next day.
Dell ProSupport Plus
Adds proactive monitoring and automatic issue prevention to ProSupport.
Dell ProSupport Plus alerted us to a potential hard drive failure before it happened.
Dell ProSupport
Includes access to advanced support technicians.
The Dell ProSupport technician was able to solve our software issue over the phone.
Dell ProSupport Plus
Includes accidental damage repair, enhancing protection.
Our laptop was damaged in a fall, but Dell ProSupport Plus covered the repairs.
Dell ProSupport
Ensures minimal downtime with fast problem resolution.
Thanks to Dell ProSupport, our downtime was minimal during the system crash.
Dell ProSupport Plus
Designed for critical systems requiring the utmost in support and prevention.
For our mission-critical servers, we rely on Dell ProSupport Plus for peace of mind.
Dell ProSupport
Offers comprehensive support for Dell hardware and software.
Dell ProSupport covers both our hardware repairs and software troubleshooting needs.
Dell ProSupport Plus
Provides a dedicated Technical Account Manager for strategic support.
Our Technical Account Manager from Dell ProSupport Plus helped us optimize our IT infrastructure.
Dell ProSupport
Offers 24/7 technical support for hardware and software issues.
Our server went down, but Dell ProSupport had us back up in no time.
Dell ProSupport Plus
Prioritizes your support calls for even faster service.
With Dell ProSupport Plus, our support calls are always fast-tracked.
Common Curiosities
What is Dell ProSupport?
Dell ProSupport offers 24/7 technical support and hardware repair services to minimize downtime.
Can I upgrade from Dell ProSupport to ProSupport Plus?
Yes, customers can upgrade to ProSupport Plus for enhanced services and coverage.
Does Dell ProSupport cover software issues?
Yes, Dell ProSupport covers both hardware and software support issues.
How does proactive monitoring in ProSupport Plus work?
ProSupport Plus uses predictive analysis to identify and resolve potential issues before they impact your business.
Can I get a dedicated Technical Account Manager with Dell ProSupport?
A dedicated Technical Account Manager is a feature of Dell ProSupport Plus, but it can be added to ProSupport as an additional service.
Are support calls prioritized with Dell ProSupport Plus?
Yes, ProSupport Plus customers receive priority access to support technicians.
What makes Dell ProSupport Plus different from ProSupport?
ProSupport Plus offers additional features like predictive issue prevention, accidental damage repair, and a dedicated Technical Account Manager.
What types of businesses benefit most from Dell ProSupport Plus?
Businesses with critical systems that require maximum uptime and proactive support benefit most from ProSupport Plus.
Is accidental damage covered under Dell ProSupport?
No, accidental damage coverage is exclusive to Dell ProSupport Plus.
Can Dell ProSupport Plus prevent all hardware failures?
While it aims to prevent many issues with proactive monitoring, not all hardware failures can be predicted.
What is Dell ProSupport Plus?
Dell ProSupport Plus includes all ProSupport features plus proactive monitoring, automatic issue prevention, and accidental damage coverage.
How do I contact Dell ProSupport or ProSupport Plus?
Customers can contact Dell support through the Dell Support website, phone, or email.
Do both Dell ProSupport and ProSupport Plus offer 24/7 support?
Yes, both services offer 24/7 access to support technicians.
Does Dell ProSupport offer on-site service?
Yes, Dell ProSupport includes next-business-day on-site service after remote diagnosis.
Is there a difference in response times between Dell ProSupport and ProSupport Plus?
ProSupport Plus customers may experience faster response times due to prioritized support.
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Fiza RafiqueFiza Rafique is a skilled content writer at AskDifference.com, where she meticulously refines and enhances written pieces. Drawing from her vast editorial expertise, Fiza ensures clarity, accuracy, and precision in every article. Passionate about language, she continually seeks to elevate the quality of content for readers worldwide.
Edited by
Tayyaba RehmanTayyaba Rehman is a distinguished writer, currently serving as a primary contributor to askdifference.com. As a researcher in semantics and etymology, Tayyaba's passion for the complexity of languages and their distinctions has found a perfect home on the platform. Tayyaba delves into the intricacies of language, distinguishing between commonly confused words and phrases, thereby providing clarity for readers worldwide.
