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Grievance vs. Complaint — What's the Difference?

Edited by Tayyaba Rehman — By Fiza Rafique — Updated on October 25, 2023
A grievance is a formal expression of dissatisfaction or injustice. A complaint is a statement about something that is unsatisfactory or unacceptable.
Grievance vs. Complaint — What's the Difference?

Difference Between Grievance and Complaint

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Key Differences

A grievance is rooted in the perception of injustice or unfair treatment. It often involves a formal process within organizations where employees can voice their concerns about workplace issues. Complaint, on the other hand, is a broader term and can refer to any expression of discontent, whether it's about a product, service, or general circumstance.
Grievance is commonly used in the context of labor relations and human resources. When an employee feels they have been treated unfairly or their rights have been violated, they might file a grievance to get a resolution. Complaint, conversely, might be heard in everyday situations, like when someone is unhappy with a meal at a restaurant or with a purchased item not working as expected.
Grievance typically demands a resolution and may involve mediation or a formal procedure to address the matter. It often suggests a deeper, more systemic issue. Complaint might or might not seek resolution, and can simply be an expression of dissatisfaction without the expectation of the situation being rectified.
Both grievance and complaint represent forms of voicing dissatisfaction. While the former implies a formal procedure or a legitimate sense of injustice, the latter is a more general term used to describe discontent with something, often without the same procedural implications.

Comparison Chart

Nature

Formal expression of injustice or unfair treatment.
General expression of dissatisfaction.
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Context

Often used in labor relations or organizational setup.
Common in everyday situations.

Resolution Seeking

Typically demands a resolution.
May or may not seek resolution.

Depth

Suggests deeper systemic issues.
Can be surface-level discontent.

Procedure Implication

Often implies a formal procedure.
Usually lacks formal procedural implications.

Compare with Definitions

Grievance

A real or imagined wrong causing resentment.
She harbored a grievance against her supervisor for overlooking her during promotions.

Complaint

A bodily ailment or disease.
He went to the doctor with a complaint of constant headaches.

Grievance

An official statement of a complaint over something believed to be wrong.
Several students voiced their grievances about the new campus rules.

Complaint

A formal accusation against someone.
The city filed a complaint against the company for polluting the river.

Grievance

A circumstance regarded as just cause for protest.
The lack of proper safety measures in the factory became a major grievance for workers.

Complaint

A statement that something is unsatisfactory.
The most common complaint among students was the lack of Wi-Fi.

Grievance

A formal complaint against an employer.
The union filed a grievance when the new policies were implemented.

Complaint

An expression of dissatisfaction or annoyance.
Sarah's main complaint about the hotel was the poor room service.

Grievance

A grievance (from Latin gravis 'heavy') is a wrong or hardship suffered, real or supposed, which forms legitimate grounds of complaint. In the past, the word meant the infliction or cause of hardship.

Complaint

In legal terminology, a complaint is any formal legal document that sets out the facts and legal reasons (see: cause of action) that the filing party or parties (the plaintiff(s)) believes are sufficient to support a claim against the party or parties against whom the claim is brought (the defendant(s)) that entitles the plaintiff(s) to a remedy (either money damages or injunctive relief). For example, the Federal Rules of Civil Procedure (FRCP) that govern civil litigation in United States courts provide that a civil action is commenced with the filing or service of a pleading called a complaint.

Grievance

An actual or supposed circumstance regarded as just cause for complaint.

Complaint

An expression of pain, dissatisfaction, or resentment.

Grievance

A complaint or protestation based on such a circumstance
The warden addressed the inmates' grievances.

Complaint

A cause or reason for complaining; a grievance
What is your complaint?.

Grievance

Indignation or resentment stemming from a feeling of having been wronged.

Complaint

A bodily disorder or disease; a malady or ailment.

Grievance

The act of inflicting hardship or harm.

Complaint

The symptom or distress about which a patient seeks medical assistance.

Grievance

The cause of hardship or harm.

Complaint

A formal statement initiating a lawsuit by specifying the facts and legal grounds for the relief sought.

Grievance

(countable) Something which causes grief.

Complaint

A formal charge, made under oath, of the commission of a crime or other such offense.

Grievance

(countable) A wrong or hardship suffered, which is the grounds of a complaint.

Complaint

The act of complaining.

Grievance

(uncountable) Feelings of being wronged; outrage.

Complaint

A grievance, problem, difficulty, or concern.
I have no complaints about the quality of his work, but I don't enjoy his company.

Grievance

(countable) A complaint or annoyance.

Complaint

(legal) In a civil action, the first pleading of the plaintiff setting out the facts on which the claim is based;
The purpose is to give notice to the adversary of the nature and basis of the claim asserted.

Grievance

(countable) A formal complaint, especially in the context of a unionized workplace.
If you want the problem fixed, you'll have to file a grievance with the city.

Complaint

(legal) In criminal law, the preliminary charge or accusation made by one person against another to the appropriate court or officer, usually a magistrate.
However, court proceedings, such as a trial, cannot be instituted until an indictment or information has been handed down against the defendant.

Grievance

(uncountable) Violation of regulations or objectionable behavior.

Complaint

A bodily disorder or disease; the symptom of such a disorder.
Don't come too close; I've got this nasty complaint.

Grievance

A cause of uneasiness and complaint; a wrong done and suffered; that which gives ground for remonstrance or resistance, as arising from injustice, tyranny, etc.; injury.

Complaint

Expression of grief, regret, pain, censure, or resentment; lamentation; murmuring; accusation; fault-finding.
I poured out my complaint before him.
Grievous complaints of you.

Grievance

Grieving; grief; affliction.
The . . . grievance of a mind unreasonably yoked.

Complaint

Cause or subject of complaint or murmuring.
The poverty of the clergy in England hath been the complaint of all who wish well to the church.

Grievance

A resentment strong enough to justify retaliation;
Holding a grudge
Settling a score

Complaint

An ailment or disease of the body.
One in a complaint of his bowels.

Grievance

An allegation that something imposes an illegal obligation or denies some legal right or causes injustice

Complaint

A formal allegation or charge against a party made or presented to the appropriate court or officer, as for a wrong done or a crime committed (in the latter case, generally under oath); an information; accusation; the initial bill in proceedings in equity.

Grievance

A complaint about a (real or imaginary) wrong that causes resentment and is grounds for action

Complaint

An often persistent bodily disorder or disease; a cause for complaining

Grievance

A feeling of resentment over something believed to be wrong.
Ever since the argument, Mark has had a grievance against his neighbor.

Complaint

(formerly) a loud cry (or repeated cries) of pain or rage or sorrow

Complaint

An expression of grievance or resentment

Complaint

(civil law) the first pleading of the plaintiff setting out the facts on which the claim for relief is based

Complaint

(criminal law) a pleading describing some wrong or offense;
He was arrested on a charge of larceny

Complaint

A reason for dissatisfaction or annoyance.
Noise from the construction site has been a constant complaint from residents.

Common Curiosities

Can complaints be casual?

Yes, complaints can be casual expressions of dissatisfaction without formal procedures.

When might someone file a grievance?

Someone might file a grievance when they believe they've been treated unfairly, especially in a workplace context.

Is a grievance always resolved?

Not always, but filing a grievance often initiates a process aiming for resolution.

What's a common context for grievances?

Grievances are commonly found in labor relations where employees feel their rights have been violated.

Can I file a complaint about a product I bought?

Yes, if you're dissatisfied with a product, you can lodge a complaint with the seller or manufacturer.

What might be considered a minor complaint?

A minor complaint could be something like a meal not being hot enough at a restaurant.

How formal is the grievance process?

The formality of the grievance process can vary but often involves established protocols within organizations.

What is a grievance?

A grievance is a formal expression of dissatisfaction or perceived injustice.

How does a complaint differ from a grievance?

A complaint is a general statement of dissatisfaction, while a grievance often follows a formal process and addresses perceived injustices.

Are grievances always work-related?

No, while commonly used in work contexts, grievances can arise in other situations where perceived injustices occur.

How can complaints be resolved?

Complaints can be resolved through direct communication, replacements, refunds, or other solutions fitting the context.

Can a complaint escalate into a grievance?

Yes, if a complaint in a workplace isn't addressed, it might escalate into a formal grievance.

Are grievances always negative?

While grievances arise from dissatisfaction, the process can lead to positive change and improved conditions.

Does a grievance always indicate a deeper issue?

Often, grievances suggest deeper issues or systemic problems, but this isn't always the case.

Are all complaints valid?

Not necessarily. Validity is subjective, and what one person sees as a valid complaint, another might not.

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Author Spotlight

Written by
Fiza Rafique
Fiza Rafique is a skilled content writer at AskDifference.com, where she meticulously refines and enhances written pieces. Drawing from her vast editorial expertise, Fiza ensures clarity, accuracy, and precision in every article. Passionate about language, she continually seeks to elevate the quality of content for readers worldwide.
Tayyaba Rehman is a distinguished writer, currently serving as a primary contributor to askdifference.com. As a researcher in semantics and etymology, Tayyaba's passion for the complexity of languages and their distinctions has found a perfect home on the platform. Tayyaba delves into the intricacies of language, distinguishing between commonly confused words and phrases, thereby providing clarity for readers worldwide.

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