IndiGo vs. Air India — What's the Difference?

IndiGo, founded in 2006, is a privately-owned low-cost carrier based in India. It is known for its efficiency, punctuality, and a large domestic network. Air India, established in 1932, is the flag carrier of India and has a more extensive history. It operates as a full-service airline and has a significant international presence.

IndiGo’s business model focuses on low-cost travel, with a strategy of keeping operational costs low and providing affordable fares. This approach often means additional services like meals and checked baggage come at extra costs. Air India, being a full-service carrier, offers a more comprehensive service, including complimentary meals, more generous baggage allowances, and a wider range of classes, from economy to first class.

The fleet composition differs between the two airlines. IndiGo operates a single-type fleet, primarily using Airbus A320 family aircraft, which helps reduce maintenance and training costs. Air India has a more varied fleet, including both Boeing and Airbus aircraft, suited for a range of short-haul and long-haul international routes.

In terms of market share and reach, IndiGo holds a significant share of the domestic market in India and has been expanding its international routes. Air India, with its historical legacy, has a more established international network, connecting major cities globally, and is part of the Star Alliance network.

Customer service experiences also tend to differ. IndiGo’s model prioritizes efficiency and cost-saving, which may reflect in its customer service approach. Air India, with its full-service model, generally provides a more traditional and attentive in-flight service experience.